Customer service

The Customer Care team can be contacted using the online enquiry form or by calling 13 30 61.

The team is available from 8.00am to 6.00pm Monday to Friday.

Emergencies

Emergency support is available 24 hours on 13 30 61.

Outside of regular operating hours only urgent matters will be attended to (for example no dial tone, damage to the TransACT network or reporting a fault on behalf of Emergency Services).

Online support

Information and answers to many frequently asked questions are available via TransACT's online support system.