Support

Contact our Technical Support team, call 13 30 61

Technical support is available from 8.00am to 9.00pm Monday to Friday and 11.00am to 7.00pm weekends and public holidays.  Emergency support is available 24 hours a day on 13 30 61.

Technical support information and answers to frequently asked questions:

Accounts

• Billing frequently asked questions
• How to guide: Read my bill
• Payment difficulties
• Complaints

Installation

• TransACT service installation FAQs

Mobile

• How to guide: Setting up WAP, GPRS, MMS and Email on your mobile device
• Mobile frequently asked questions

Network status

• Current planned and unplanned outages in your area