Home phone plans

Select a phone plan

Phone Our phone plans offer simple, hassle-free service with great call rates. No frills, no hidden costs – just low rates and instant rewards for bundling with a Broadband plan. Or bundle with Netphone for even cheaper calls through your broadband connection.

Home Phone - Basic phone service

$29.95
Monthly
Local calls 20c untimed
National calls $1.98 up to 2 hours
17c/min. 39c flagfall
Calls to mobile $2.48 up to 20 minutes
37c/min charged per 30 second block. 39c flagfall
International $1.98 up to 30 minutes to top 20 countries (landlines only).
Variable rates per country. 39c flagfall
1300 and 13 numbers 30c untimed

Download the PSTN Phone Critical Information Summary

Add a Call Pack for even greater call value!

Local, National and Mobile Calls

$20.00
Monthly
Includes all your calls to standard Australian landline and  Mobile numbers for a low monthly fee.

International Calls

$10.00
Monthly
Includes all your calls to landlines in our Top 20 International destinations for a low monthly fee.

Our Home Phone plan comes with

  • Call Forward Call Forward
    Transfer calls to another landline, VOIP or mobile number
  • Call Return Call Return
    Retrieve the number of your last unanswered call
  • 3 Way Chat Three Way Chat
    Conference chat with two callers at the same time
  • Call Back Call Back
    Monitor a busy number and get a call back when it's available
  • Call Waiting Call Waiting
    Receive an alert when a second caller is trying to reach you

Cheaper calls to our most popular overseas destinations

Call overseas landlines to our top dialling destinations for cheaper - $1.98 for up to 30 minutes. Variable rates apply thereafter, charged per second so you only pay for the time you spend on the phone. $1.98 limit for the first 30 minutes applies to landline destinations only.

  1. UK
  2. Germany
  3. Hong Kong
  4. Canada
  5. USA
  1. France
  2. Netherlands
  3. New Zealand
  4. Singapore
  5. Ireland
  1. China
  2. South Africa
  3. South Korea
  4. Indonesia
  5. Italy
  1. Japan
  2. Malaysia
  3. Sweden
  4. Switzerland
  5. Taiwan

Offer varies between phone plans. Refer to our International & Long Distance section for a full list of overseas landline and mobile rates.

Fees

First service Additional services
New line installation
For new homes; homes with no history of phone activity, or for pre-existing homes that need additional lines.
$299 $179
Line activation
For premises that already have a physical phone line with dial tone - excludes brand new houses and apartments. This normally takes 2-4 working days.
$59 $59
Telephone line connection with technician visit
For premises with a socket and line, but no dial tone. Normally takes 5-7 working days. Cost may vary depending on whether a physical connection is also required.
$125 $75.50

Terms summary

  • Timed national and international calls are charged per second.
  • Calls to mobile are charged per block of time - refer to individual plan call rates for details.
  • TransACT do not provide or add additional charges for premium call services. Any premium service charges that appear on your bill are passed on from your third-party provider.

For more information, please refer to our Home Phone terms, fees & guarantees.

More about Phone

Phone features and rates

FeaturesOur phone service comes with convenient call features included - plus a selection of enhanced functions you can add for just a little bit extra.

If you already have a phone service with TransACT, you can manage your add-ons in Toolbox.

Our Home Phone plan comes with these features

Call Forward

Transfer calls from your home phone to a number you choose, with custom settings according to whether your phone is busy or unattended. Standard call charges apply for forwarded calls.

Read our user guide on Call Forward.

Call Return (*10#)

Access your last unanswered call. For just 35c, you can retrieve the caller's number (unless the number is blocked), and simply press 1 to dial. Standard call charge will apply.

Read our user guide on Call Return (*10#).

Call Waiting

If you're already on the phone, Call Waiting lets you know when someone else is trying to get through. You can place your conversation on hold to answer the second incoming call.

Read our user guide on Call Waiting.

3-Way Chat

Chat with two people at once, with callers able to leave and join at any time. You can even place one person on hold, allowing you to speak privately with the other.

Read our user guide on 3-Way Chat.

Call Back

If the number you're calling is engaged, this feature can automatically call you when that number is free. It will keep trying for up to 45 minutes and, provided you have a compatible phone, alert you with a distinctive ring when you're able to get through. Call Back costs 35c per successful use; standard call charges apply.

Read our user guide on Call Back.

Make the most of your phone service with these extra add-ons

$2.20
per month

Call Forward Selected Caller

Choose which calls are forwarded from your phone to another destination. You can redirect up to 15 numbers.

Read the Call Forward Selected Caller user guide.

$6.00
per month

Calling Number Display

Identify callers without having to pick up the phone. Provided the caller has an unblocked number, their ID will be shown on any compatible telephone. This feature also stores the date and time of call for easy reference.

Read the Calling Number Display user guide.

$3.52
per month

Call Blocking

Restrict certain types of calls made from your phone - choose from STD, international, 190 or local number barring. Call Blocking is charged at $3.52 per change. Please contact us to enable Call Blocking on your service.

$3.30
per month

Call Control

Call Control works in conjunction with Call Blocking to enable more specific call restrictions.

Read the Call Control user guide.

$6.00
per month

Duet - Phone & Fax Multiple Number

Duet allows you to add a fax number to your phone service, giving you separate phone and fax numbers without installing a second line.

Read the Duet - Phone & Fax Multiple Number user guide.

$6.00
per month

Multiple Number

Multiple Number offers an additional phone number for your line, along with the option of separate billing for that number - and a separate ringtone if you have a compatible phone.

Read the Multiple Number user guide.

$2.93
per month

Silent Number

Remove your number, name and address from Directory Assisted Services and the next edition of the White Pages directory. If you require urgent privacy changes, please contact us to arrange a number change.

$6.00
per month

Voice Mail

Set up your own answering service for when you can't pick up a call. Record a personal greeting, inviting callers to leave a message, which you can retrieve from any phone. Voice Mail 101 is only available with Phone 2.

Read the Voice Mail user guide.

International and long distance

Talk for 30 minutes - only $1.98

Call overseas landlines to our top dialling destinations for cheaper - $1.98 for up to 30 minutes. Variable rates apply thereafter, charged per second so you only pay for the time you spend on the phone.

Home Phone
30 mins for $1.98 to 20 countries
  • UK
  • Germany
  • Hong Kong
  • Canada
  • USA
  • France
  • Netherlands
  • New Zealand
  • Singapore
  • Ireland
  • China
  • South Africa
  • South Korea
  • Indonesia
  • Italy
  • Japan
  • Malaysia
  • Sweden
  • Switzerland
  • Taiwan

Variable rates per country apply thereafter. All international calls incur a standard flagfall.

Frequently asked questions

Click one of these links to skip down:

How do I apply for a Phone plan with TransACT?

When you purchase a broadband product you will be able to bundle with our phone services. If you're not sure whether or not you want to bundle with phone when you sign up for broadband, you can go to the Toolbox at any time to add either of the Phone products to your service and save!

After application, your line rental, local calls, national calls, calls to mobile and international calls will be automatically transferred to TransACT.

Can I have TransACT's phone service without an TransACT broadband service?

You must have one of our latest broadband plans to take up our Phone services. It's our goal to provide reliable, fast and good value communications services - bundling services lets us do this.

Will I need to call my current provider to make the switch to TransACT?

By and large, the changes to your line will be handled completely by TransACT. However, if you have any of TransACT incompatible services you will need to contact your current phone provider before joining TransACT to remove those services from your line. See the topic below for a list of incompatible services.

Is my line compatible with TransACT phone service?

While we offer a number of optional services for our Phone plans, we are unable to offer a full range of additional phone services. If you have the following services on your line, please contact your current phone provider and ask to have these services removed from your line before signing up for our phone service. This will avoid any delay in your application if we have to remove these services for you.

  • ATM products
  • Payphone
  • ISDN products
  • On-ramp products
  • Austpac
  • Data Access
  • Digital Data
  • Inbound
  • Frame Relay
  • Megalink
  • Mega pop
  • PAPL
  • SMS Direct Connect
  • Voice Link
  • Centel Services
  • Spectrum/Centrex group

How long does it take for the service to become active from Application?

Please allow approximately 10-15 working days for your phone and broadband application to be processed. The local call component will become active in 7-12 days, and the preselect or timed calls portion (long distance, calls to mobiles and international calls) will become active an additional 3 days later.

Home Phone terms, fees & guarantees

Terms All TransACT services are bound by our Customer Relationship Agreement. This page offers a quick summary of the terms, fees and guarantees that come with your Home Phone service. If you have any questions, please feel free to contact us on 13 30 61.

Terms summary

  • Timed national and international calls are charged per second.
  • Calls to mobile are charged per block of time - refer to individual plan call rates for details.
  • TransACT do not provide or add additional charges for premium call services. Any premium service charges that appear on your bill are passed on from your third-party provider.

Fees

First service Additional services
New line installation
For new homes; homes with no history of phone activity, or for pre-existing homes that need additional lines.
$299 $179
Line activation
For premises that already have a physical phone line with dial tone - excludes brand new houses and apartments. This normally takes 2-4 working days.
$59 $59
Telephone line connection with technician visit
For premises with a socket and line, but no dial tone. Normally takes 5-7 working days. Cost may vary depending on whether a physical connection is also required.
$125 $75.50
If any non-standard work is required, there may be additional setup charges - you will be advised by the technician if this is the case. This includes cabling past the first socket or network boundary point, trenching or more difficult installations.

Premium service charges

TransACT does not provide premium services or add additional charges for use. Premium service charges that appear on your bill are passed on from the third-party provider.

Charges are calculated in a number of ways:

  • Flat rate - where you are charged a fixed amount for each call
  • Timed rate - where charges are increased based on time spent connected
  • Calls from mobile phones - remember that additional mobile fees may apply
  • By data volume - where you are charged according to data sent and received