Billing FAQ

Why is TransACT charging me more on my first account?
How much do I owe on my account?
Where can I pay my TransACT account?
How do I pay my TransACT account online?
How do I change the name on an account?

Why is TransACT charging me more on my first account?

The first account you receive includes access charges from the date you were connected. This is in addition to the one-month access charge that you have to pay in advance.

How much do I owe on my account?

You will receive a monthly or quarterly account from TransACT. This details the amounts owing. You can check your account details online by registering to epayplus or by calling TransACT on 13 30 61.

Where can I pay my TransACT account?

TransACT offers a wide variety of payment options including:

• payment over the phone and internet with a credit card
• direct debit from a nominated account or credit card
• at a post office
• via mail with a cheque or credit card
• Bpay directly from your cheque, savings or credit card account
• at the Home Connect Store.

Please visit pay an account for full details.

How do I pay my TransACT account online?

You will need to register to epayplus to pay your account online or Bpay through your financial institution.

How do I change the name on an account?

To change your account name we require written notification detailing your account and contact details, and the new account name.

If the new account holder is a direct family member we will also require written notification from them, specifying that they wish to take over the account. This notification should clearly state the type of service and the price.

If the new account owner is not directly related to you, a new Service Application Form must be completed for a new contract.

Until the letter or new Service Application Form is completed, the account will remain in the original name. You can call TransACT on 13 30 61 to check the status of the changeover.

For more information or for a Service Application Form please call TransACT on 13 30 61 and select option one.