Contact our Technical Support team, call 13 30 61

Technical Support is available weekends and public holidays.  Emergency support is available 24 hours a day on 13 30 61.

Technical support information and answers to frequently asked questions:


  • Billing frequently asked questions
  • How to guide: Read my bill
  • Payment difficulties
  • Complaints
  • Access to your account
  • Authorised Contact Process


  • TransACT service installation FAQs


  • How to guide: Setting up WAP, GPRS, MMS and Email on your mobile device
  • Mobile frequently asked questions

Network status

  • Current planned and unplanned outages in your area

Useful Links

  • Need extra support? These external organisations may be able to help you.