Support

Contact our Technical Support team, call 13 30 61

Technical Support is available weekends and public holidays.  Emergency support is available 24 hours a day on 13 30 61.

Technical support information and answers to frequently asked questions:

Accounts

• Billing frequently asked questions
• How to guide: Read my bill
• Payment difficulties
• Complaints
• Access to your account
• Authorised Contact Process

Installation

• TransACT service installation FAQs

Mobile

• How to guide: Setting up WAP, GPRS, MMS and Email on your mobile device
• Mobile frequently asked questions

Network status

• Current planned and unplanned outages in your area

Useful Links

• Need extra support? These external organisations may be able to help you.