Payment difficulties

Assistance during financial hardship. We're here to help.

Staying connected

We understand that at times our customers may face financial hardship and have difficulty paying their bills.

That's why TransACT can help get you back on track by:

• offering support and information on choosing a payment plan that suits your unique needs and situation
• providing practical tips and advice on reducing your service usage
• offering referral to other agencies that provide assistance and support for those experiencing financial hardship.

During financial hardship we will ensure that your services are maintained and that you are formally protected from further debt recovery actions.

For more information call 13 30 61

Help from other organisations

There are other organisations that are able to help you stay connected.

Financial counselling services
There are many organisations that offer financial counselling services in the ACT and NSW. The following organisations are independent of us and can be contacted in the White Pages.

• CARE Inc. Financial Counselling Service, call 02 6257 1788
• The Salvation Army, call 13 72 58
• St Vincent De Paul Society, call 02 6282 2722

Your privacy is our priority

Our staff are experienced in treating matters of financial hardship with understanding and sensitivity, and your privacy will remain our utmost concern. All information will be kept confidential and in accordance with the privacy provisions of the Privacy Act 1988.