How do I make a call using Netphone/iiTalk?
Just pick up the telephone handset that is plugged into your VoIP router or ATA and dial the number the same way you normally would. You can ring anyone, anytime, anywhere.
Who can call me?
With TransACT Netphone and iiTalk you will receive your very own netphone number so anyone can call you, even if they don't have an Internet connection. Friends and family simply dial your netphone number from a standard telephone and your telephone handset connected to your VoIP router or ATA will ring!
What about the dial tone?
The actual dial tone sound you hear will be generated by your ATA or router, while most modern devices will sound just like a traditional phone, some devices play a different sounding dial tone to indicate that you are using netphone rather than the PSTN.
Can I use my computer and talk on the phone?
Yes, you can use your computer while talking on your netphone or iiTalk service.
Does my Netphone or iiTalk service slow my connection down?
Faster Internet connections should be able to handle the phone calls and web traffic without any problems. But since your Netphone/iiTalk and any Internet activity have to share the same connection, calls made on some slower connections may result in some sites taking longer to load.
Can I take my phone adaptor when I travel?
No. Netphone and iiTalk need to be set up on your home or business broadband connection.
Does my computer have to be turned on?
No. Your computer does not need to be turned on when you make a call, but your modem or router needs to be turned on.
How do I know I have a Netphone/iiTalk phone call?
The telephone handset connected to your VoIP router or ATA will ring.
Can I call normal landline and mobile numbers?
Yes. You can make and receive calls as you would on a fixed line telephone service.
Can people on landlines and mobiles ring me?
What features come standard with the service?
Basic products (no monthly fee):
- Call Forwarding Always (call charges apply)
- Call Forwarding Busy (call charges apply)
- Call Forwarding No Answer (call charges apply)
- Call Forwarding Selective (call charges apply)
- Call Waiting (call charges apply)
- Voice Mail (call charges apply)
- Voice Messaging to Email
- Caller Line ID Delivery Blocking
- Call Return
- Three way calling (call charges apply)
- Call Blocking
Premium products ($1.95 per month):
- Simultaneous Ring (call charges apply)
- Sequential Ring (call charges apply)
- Music on Hold
Can I take the service and my number with me if I move?
This works like the standard phone service. You can only keep the same number if you move within the same calling zone.
Can I use the service from overseas?
No, you can only use your service (dial out) from Australia.
Can I use a fax machine with the service?
Some faxes will support faxing with Netphone, but as VoIP is a relatively new technology, many do not. If your fax machine cannot be upgraded to support VoIP or does not operate properly with your router or ATA, then you may not be able to use Netphone to fax effectively. If you really want to take advantage of using Netphone for faxing we recommend you consult with your local fax provider.
Can I choose my own Netphone/iiTalk number?
We will offer you a range of five numbers when you sign up for Netphone/iiTalk. These all have to be numbers assigned to your local area. iiTalk also allows you to transfer your existing landline phone number over.
Can I keep my existing phone number (Local Number Portability)?
Yes, but only on Naked DSL.
Will I be listed in the White Pages?
Yes, you can list your service through Toolbox. See this article for more details.
Can I access Directory Assistance?
Yes, Directory Assistance is available. You can call the following numbers:
- 1223 (65c)
- 1225 ($2.15)
- 12455 (65c)
Can I have multiple numbers?
No, but this functionality will be coming soon!
How much does Netphone/iiTalk cost to set up?
Netphone does not have any initial setup fees, however, there is a $9.95 monthly fee for iiNet Netphone.
iiTalk comes included with every Naked DSL service.
We also offer extremely competitive rates for a premium grade service, check out our Netphone rates page for more information.
Will I be charged for uploads and downloads?
No, all netphone traffic is a part of the Freezone, including netphone uploads.
What happens to Netphone/iiTalk when I exceed my plans quota allocation?
Netphone and iiTalk have Quality of Service (QoS) so will not be affected when quotas are reached.
Do I have to keep my landline telephone line?
Unless you are on Naked DSL and iiTalk, you will need to keep your current phone line. In order to maintain your ADSL connection, you must have a standard telephone line and in order to utilise our Netphone service, you must have one of our broadband plans.
It is also recommended that this product is used as a second line service and not as the primary telephone line.
As netphone utilises your broadband connection any interruption to your internet connection will affect netphone. Unfortunately problems with the network pop up from time to time and while we endevour to fix these problems ASAP, those people that rely on netphone more than others will ultimately be affected the most. Similarly, a power outage that affects your ADSL modem will have a similar effect on your netphone.
This is why we recommended that you maintain another fixed line service or mobile phone with signal available as your primary line, particularly in the case of an emergency.
Can I call 000 emergency services using VoIP?
You can, however, we advise you have another fixed line service or mobile phone with signal available in case you have to make an emergency call. iiNet accepts no responsibility for you being unable to make or receive emergency calls while your service is unavailable.
It is recommended that emergency calls are made from your primary line. This is because the primary line is more stable than the netphone service. For example the primary line is not affected if the Internet connection is unavailable. If the power is out, the handset used for netphone will not work. It is recommended that you have a non-powered telephone at your residence to make emergency calls when the power is down.
What happens if the Internet connection goes down or the power is out?
If the Internet connection to our services is unavailable or the power is out, you will be unable to use the service. Please also note that if the power drops out while you are on a call your connection will be broken and you will be unable to continue the call - in which case it is recommended that you have another fixed line service or mobile phone with signal available in case you need to make an emergency call.
What is the call quality like compared to a traditional phone call?
Netphone is a premium grade service. Under normal circumstances the sound quality is the same as a standard (PSTN) telephone service. We can't discount the possibility that there may be problems, however, this only generally happens if you are sharing your Internet bandwidth with another bandwidth intensive application.
Do I need to have a broadband plan to use Netphone?
Yes, our service is only available to customers that have one of our broadband plans.
Can I use Netphone with a dialup connection?
To ensure the best possible experience while using Netphone we do not offer it with our dialup services. Our service is specifically designed to utilise the high speeds of our broadband services.
Is TransACT Netphone secure?
The TransACT voice network is different from traditional VOIP networks in that all calls are sent via our private networks. We interconnect directly with other phone carriers for international and domestic calls via digital PSTN lines, so at no point is a call sent in the open via the public Internet.
Do location based 13 numbers work?
Our geographic number range is not suburb based, it is based on call collection areas (call collection areas are invariably larger than suburbs). Therefore, if you call a location based 13 number (for example a pizza vendor or taxi company), depending on exactly how the store/supplier has updated their location databases, your call may not be connected to the outlet you expected.
Am I allowed to use an override code to preselect another provider for a call?
No, as part of your CRA, you agreed that you would not use override codes when using this service.
Am I allowed to preselect to another provider when using Netphone?
No, as part of your CRA, you agreed that you would not preselect to another provider when using this service.
Can I dial 190X numbers?
At this present time you can not dial 190X numbers on Netphone. If you want to dial 190X services you should use your landline phone service (if you have one). Check out our premium services section for more information.
Can I block outgoing numbers?
You are able to block outgoing calls in two ways. The first is through the modem configuration, known as setting a dialling plan. this will allow you to block specific numbers and specific call types. Alternatively this can also be done through the Toolbox but toolbox is only able to block outgoing calls based on the type of call (mobile, international, STD etc)
What are the voicemail access numbers?
You can access iiNet voice mail on these numbers:
- 02 6104 9000
- 02 9029 0000
- 03 6294 6000
- 03 9029 0000
- 07 3122 0000
- 08 7122 0000
- 08 6262 0000