Contact us

Sales

For all TransACT phone, broadband, subscription TV and mobile sales enquiries. Closed on public holdays.

Phone
Mon to Fri: 7am-11:30pm EST
Sat to Sun:8am-8pm EST

13 30 61

Phone (International)
+61 2 6229 8000
Business sales
(02) 6161 8410

Customer service

Customer Care
Mon to Fri: 7am-11pm EST
Sat to Sun:8am-10pm EST
13 30 61
Fixed-line international call pricing
1223
Mobile voicemail retrieval
Retrieve your voicemail from any number using your pin code
0414 121 121

Technical Support

Emergencies and faults
24 hours
13 30 61
Technical Support - Mobile
Mon to Fri: 8am-8pm EST
Sat to Sun: 11am-7pm EST
13 30 61
Technical Support - ACT
Mon to Fri: 8am-8pm EST
Sat to Sun: 11am-7pm EST
13 30 61
Technical Support - VIC
Mon to Fri: 8am-8pm EST
Sat to Sun: 11am-7pm EST
13 30 61

Other contacts

TTY for hearing impaired
0414 121 121
Translating and interpreting services 13 14 50
Corporate - Reception
(02) 6229 8000
Corporate - FAX
(02) 6229 8011
Media enquiries
0451 681 681