Contact us

Sales

For all TransACT phone, broadband, subscription TV and mobile sales enquiries. Closed on public holdays.

Phone
8am to 8pm* Monday to Friday
9am to 3pm Saturday
(*Victoria office closes at 6pm)

13 30 61

Phone (International)
+61 2 6229 8000
Business sales
(02) 6161 8410

Stores

Get connected, pay your bill and find out more about our products and services at one of our stores.  Click here for contact and location details of our stores in Canberra, Ballarat, Mildura, Geelong.

Address

Canberra, ACT
(National office)
PO Box 1006
Civic Square ACT 2608

Customer service

Customer Care
8am to 6pm Monday to Friday
13 30 61
Bundled products (ACT/NSW)
Bundle your electricity, natural gas, telephone and internet services to save money
13 16 46
One call connects all
Moving home? Connect your electricity, natural gas, internet, phone and subscription television with just one call.
8am to 8pm Monday to Friday
9am to 3pm Saturday
13 12 93
Fixed-line international call pricing
1223
Mobile voicemail retrieval
Retrieve your voicemail from any number using your pin code
0414 121 121

Technical Support

Emergencies and faults
24 hours
13 30 61
Technical Support - Mobile
8am to 9pm Monday to Friday
11am to 7pm weekends and public holidays
13 30 61
Technical Support - ACT
8am to 9pm Monday to Friday
11am to 7pm weekends and public holidays
13 30 61
Technical Support - VIC
8am to 9pm Monday to Friday
10am to 4pm Saturday
Closed on Sundays and public holidays
13 30 61

Other contacts

TTY for hearing impaired
0414 121 121
Translating and interpreting services 13 14 50
Corporate - Reception
(02) 6229 8000
Corporate - FAX
(02) 6229 8011
Media enquiries
0451 681 681