Contact us

Support Opening Hours

Australia Day  (26 Jan)
 CLOSED

Sales

For all TransACT phone, broadband, subscription TV and mobile sales enquiries. Closed on public holdays.

Phone
8am to 8pm* Monday to Friday
9am to 3pm Saturday
(*Victoria office closes at 6pm)

13 30 61
Phone (International)
 +61 2 6229 8000
Business sales
 (02) 6161 8410

Customer service

Customer Care
8am to 6pm Monday to Friday 		13 30 61
Fixed-line international call pricing
 		1223
Mobile voicemail retrieval
Retrieve your voicemail from any number using your pin code 		0414 121 121

Technical Support

Emergencies and faults
24 hours 		13 30 61
Technical Support - Mobile
8am to 9pm Monday to Friday
11am to 7pm weekends and public holidays 		13 30 61
Technical Support - ACT
8am to 9pm Monday to Friday
11am to 7pm weekends and public holidays 		13 30 61
Technical Support - VIC
8am to 9pm Monday to Friday
10am to 4pm Saturday
Closed on Sundays and public holidays 		13 30 61

Other contacts

TTY for hearing impaired
 0414 121 121
Translating and interpreting services 13 14 50
Corporate - Reception
 (02) 6229 8000
Corporate - FAX
 		(02) 6229 8011
Media enquiries
 0451 681 681