Contact us

Sales

For all TransACT phone, broadband, subscription TV and mobile sales enquiries. Closed on public holdays.

Phone 8am to 8pm* Monday to Friday 9am to 3pm Saturday (*Victoria office closes at 6pm)	13 30 61
Phone (International)	+61 2 6229 8000
Business sales	(02) 6161 8410

Stores

Get connected, pay your bill and find out more about our products and services at one of our stores.  Click here for contact and location details of our stores in Canberra, Ballarat, Mildura, Geelong.

Address

Canberra, ACT (National office)	PO Box 1006 Civic Square ACT 2608
Ballarat, VIC	10 Neerim Crescent, Mitchell Park, Ballarat VIC
Mildura, VIC	65 The Crescent, Mildura VIC
Geelong, VIC	16 Thompson Rd, North Geelong, VIC

Customer service

Customer Care 8am to 6pm Monday to Friday	13 30 61
Bundled products (ACT/NSW) Bundle your electricity, natural gas, telephone and internet services to save money	13 16 46
One call connects all Moving home? Connect your electricity, natural gas, internet, phone and subscription television with just one call. 8am to 8pm Monday to Friday 9am to 3pm Saturday	13 12 93
Fixed-line international call pricing	1223
Mobile voicemail retrieval Retrieve your voicemail from any number using your pin code	0414 121 121

Technical Support

Emergencies and faults 24 hours	13 30 61
Technical Support - Mobile 8am to 9pm Monday to Friday 11am to 7pm weekends and public holidays	13 30 61
Technical Support - ACT 8am to 9pm Monday to Friday 11am to 7pm weekends and public holidays	13 30 61
Technical Support - VIC 8am to 9pm Monday to Friday 10am to 4pm Saturday Closed on Sundays and public holidays	13 30 61

Other contacts

TTY for hearing impaired	0414 121 121
Translating and interpreting services	13 14 50
Corporate - Reception	(02) 6229 8000
Corporate - FAX	(02) 6229 8011
Media enquiries	0451 681 681